Thank you for choosing Internza as your premier platform for discovering and applying to internships and entry-level jobs across the United States. We take pride in delivering highly curated, premium opportunities to our student community. This Refund Policy ("Policy") outlines the terms and conditions governing refunds and cancellations for any premium services, subscriptions, application processing fees, or digital products offered through Internza.
By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Policy. Please review it carefully before completing any transaction. If you do not agree with this Policy, you should refrain from purchasing any premium services on Internza.
1. General Principles
At Internza, we operate under the belief that transparency is essential. Because the nature of our primary services involves providing immediate access to curated data, proprietary tools, and digital resources, most purchases are considered final and non-refundable unless explicitly stated otherwise in this Policy or required by applicable United States consumer protection laws.
We strongly encourage all users to fully explore the free features of the platform before committing to any paid services. Our free tier is designed to give you a comprehensive understanding of the platform's capabilities.
2. Subscription Services (Internza Premium)
2.1. Monthly Subscriptions
If you subscribe to Internza Premium on a month-to-month basis, you will be billed on a recurring monthly cycle. **Monthly subscription fees are strictly non-refundable.**
You may cancel your monthly subscription at any time through your Account Settings. Upon cancellation, your premium access will remain active until the end of your current billing cycle. No prorated refunds will be issued for partial months of service.
2.2. Annual Subscriptions
For annual subscriptions, you are billed upfront for 12 months of service at a discounted rate. We offer a **7-Day Money-Back Guarantee** for initial annual subscription purchases. If you are unsatisfied with your annual subscription, you may request a full refund within exactly seven (7) calendar days of your original purchase date.
After the 7-day period has expired, annual subscriptions become strictly non-refundable. If you cancel an annual subscription after the 7-day window, you will not receive a prorated refund, but you will retain premium access until the end of the 12-month term. Renewals of annual subscriptions are not eligible for the 7-day refund window.
3. Application Processing Fees
In certain cases, Internza may charge a nominal processing fee to expedite the delivery of your application directly to a partner company's internal applicant tracking system (ATS) or to provide a premium "Application Review" by our experts.
Application Processing Fees are 100% non-refundable under any circumstances. This is because the automated delivery of your application or the manual review process begins immediately upon payment. We cannot guarantee that an application will result in an interview or a job offer. The fee covers the processing and transmission of the data, not the outcome of the application.
4. One-Time Digital Purchases & Resume Templates
Internza occasionally offers one-time purchases, such as premium resume templates, cover letter frameworks, or interview preparation guides ("Digital Products").
Because Digital Products are instantly downloadable and can be easily copied, all sales of Digital Products are final. No refunds, returns, or exchanges will be granted for Digital Products, regardless of whether you have downloaded or accessed the files, unless the file itself is proven to be corrupted or defective.
5. Exceptional Circumstances
Internza reserves the right, at its sole discretion, to issue refunds or credits in exceptional circumstances. These circumstances may include:
- Technical Failures: If a prolonged, systemic outage on the Internza platform prevented you from accessing a time-sensitive service you paid for.
- Fraudulent Charges: If it is proven that a purchase was made using a stolen credit card or unauthorized account access. (Note: We will investigate these claims rigorously and may require filing a report with local authorities).
- Billing Errors: If our payment processor accidentally charges you twice for a single transaction.
If you believe your situation qualifies as an exceptional circumstance, you must contact our support team within 14 days of the charge. We will review your case individually. The decision to issue a refund in these scenarios is entirely at the discretion of Internza management.
6. Chargebacks and Payment Disputes
We aim to resolve all billing issues amicably and efficiently through our support channels. If you have an issue with a charge, we strongly encourage you to contact us first.
If you initiate a chargeback or payment dispute with your bank or credit card issuer without first contacting Internza support, we reserve the right to immediately suspend or permanently terminate your Internza account. Furthermore, if a chargeback is deemed fraudulent or invalid by the payment processor, we may pursue legal action to recover the disputed funds and any associated fees incurred by Internza.
7. How to Request a Refund
If you believe you are eligible for a refund under the terms of this Policy (e.g., within the 7-day window for an annual subscription, or due to a billing error), please follow these steps:
- Send an email to billing@internza.com.
- Use the subject line: "Refund Request - [Your Full Name]".
- Include your account email address, the date of purchase, the order/transaction ID, and a detailed explanation of why you are requesting a refund.
Our billing team will review your request and respond within 3 to 5 business days. If your refund is approved, it will be processed immediately. However, it may take 5 to 10 business days for the funds to appear on your bank statement, depending on your financial institution.
8. Currency and Exchange Rates
All transactions on Internza are processed in United States Dollars (USD). If you are using a foreign credit card, your bank may apply currency conversion fees or exchange rate fluctuations. Internza is not responsible for these external fees. Any refunds issued will be in USD for the exact amount originally charged. We are not liable for any discrepancies resulting from changing exchange rates between the time of purchase and the time of the refund.
9. Modifications to this Policy
Internza reserves the right to modify, amend, or update this Refund Policy at any time and for any reason. If we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We may also provide notice through an email or a prominent banner on the platform.
Any changes to this Policy will apply only to purchases made after the revised Policy goes into effect. Your continued use of the platform after any changes indicates your acceptance of the new terms.
10. Contact Us
If you have any questions, concerns, or require clarification regarding this Refund Policy, please do not hesitate to reach out to our dedicated support team.
Email: support@internza.com
Mailing Address: Internza Inc., Legal Department, 123 Tech Boulevard, Suite 400, San Francisco, CA 94105, United States.